Vending machines are known for providing consumers a quick snack or beverage while on-the-go, but iPods and perfume? That’s right. ZoomSystems has created vending machines to sell electronics and beauty products in U.S. airports and stores such as Macy’s. With the use of touch screens, consumers can interactively purchase Apple iPods, Elizabeth Arden cosmetics, Sony digital cameras and more exclusive name-brand products without ever talking to a salesperson.
But are these vending machines a fad or will they actually catch on with shoppers? Personally, in comparison to shopping online, I like the idea of instantly receiving my purchase rather than waiting for the item to be shipped to my home. However the drawback I can see is in returning items, which is not quite as simple. Rather than taking the item directly to a ‘brick and mortar’ store for a refund or exchange, I would be forced to ship the item back to the factory and then wait to receive a refund. Not exactly a quick and easy process, but then again impulse buyers tend not to think ahead about the possibility of having to return a product.
Now to see how shoppers react and if the machines stand the test of time.